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frequently asked questions

Can you provide all the necessary services
needed for me or my family member?

Depending on the situation we will take measures to make sure your family member has the necessary and quality of care he or she deserves.  We are able to accommodate family members 99% of the time.

How do you make sure the staff is competent,
caring and compassionate?

Our interviewees go through a stringent interview process, including a background investigation, special training and on-going in service programs in order to make sure we are always competent, caring and compassionate with your family members.   We encourage patients and family members to take part in our follow up survey in order to insure we are doing our job and have your highest level of satisfaction. 

How can you ensure that a caregiver is trustworthy
enough to come into my home?

Not only do we complete a strict interview process and contact their references, we also complete an Florida Department of Law Enforcement (FDLE) Background check. If we are seeking information on an out of state candidate, we run a level two FBI background assessment. If a candidate does not meet this requirement they will be turned away. In the event a patient or family member has a concern, we would like you to report it as soon as possible so we may deal with it as quickly as possible.

How can I be sure that care is provided during the entire visit?

We schedule weekly and update daily. Our nurses are trained to plan a 2-hour window for our visit. If there is ever an issue with the time frame you will be contacted by your nurse. Our office will complete random patient / family phone calls in order to ensure you are getting the care you deserve. We encourage you to contact us if the level of care you expected was not given. Also, it is beneficial for the patients and /or family members to fill out the feedback surveys after the care has been provided. If an issue should arise, we will handle it as quickly as possible. 

What type of assistance can you provide with
insurance claims and questions?

We are one of the few Home Healthcare agencies which take private insurance.  Should you have questions or concerns, please contact us at (352) 347-9700 and ask to speak with our billing department.  Our billers can assist you with questions, billing statements and payment options.

How do you handle any concerns or complaints I may have?

In the event you have a concern or complaint, please contact us as soon as possible.  Our care is managed internally with a specific set of parameters. We take pride in our quality of service and patient care.  Once we have been made aware of an issue, we will take the necessary actions to prevent it from occurring further. When the issue has been resolved,  it will be used for in-service training and new employee training, to make sure a similar event no longer occurs.

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